Refund Policy

Truewriter.ai sells digital product: document credits and humanization guided by your AI report, delivered through your account. Credits are added to your account the moment a payment is completed, and an order runs a live service on your file, so there is no refund option after a purchase is made. This applies to every package, every credit purchase and every reseller code. Please check your package and the amount before you confirm payment.

Your payment is not refundable, but the work is covered. If a delivered report shows AI above the passing range, you can request a free rework from your order page, and every order also includes one full humanization. These are free, they are handled by our team, and they are the standard way quality concerns are resolved.

If we are unable to complete your order for a reason on our side, for example a technical failure we cannot resolve, the credit used for that order is returned to your account in full so you can place the order again. A credit returned to your account is not a cash refund.

If you cancel an order before processing has started, the credit is returned to your account. Once processing has started, the order cannot be cancelled, because the work on your file has already begun.

Completed and delivered orders are never refunded. Neither are orders where the delivered file was edited before a new check, orders claimed on a report from a tool other than Turnitin, or purchases made by mistake, since those credits are already in your account and can be used at any time. Unused credits do not expire while your account is active.

If a payment was charged twice, or a payment was taken but the credits never reached your account, that is a billing error rather than a refund request. Open a support ticket with the payment reference and we correct the charge or return the amount through the original payment method.

Sign in and open a support ticket with your order code, or email support@truewriter.ai from your account email. Any amount we do return goes back through the original payment method and can take a few working days to appear.